A day in the life of a… Analytics Grad

Zoe blog

We caught up with Analytics Graduate Zoe, to find out what she’s been up to on her first rotation.

Where are you currently working for your first assignment?

I am currently working in the Digital Analytics team which sits in eCommerce. I started in the Conversion Analytics team within Digital Analytics, and have recently moved to Marketing Analytics.

How does your role affect someone’s holiday?

In my last role I spent a lot of time working on Site Optimisation, which involves ensuring that the customers using our website and online booking system have a seamless journey. In my current role it’s much more about inspiring customers to come to our website and book their dream holiday!

How does your role work? Do you have projects, or is it recurring tasks?

I spend a lot of my time working on BAU (Business as Usual) jobs, I send out a report to the Digital Marketing team every Monday and Thursday, so I work on ensuring that’s ready to go when the team need it. Otherwise I work on the different projects that I’m given or any ad-hoc requests that the team get.

What’s the first thing that you do in the morning when you get to work?

I can’t function until I’ve checked my emails and my calendar. I like to know what I’m doing throughout the day and what I need to work on. Then usually I open Excel and start from there – most of my jobs involve Excel somewhere along the line.

How big is your team? Do you have lots of meetings?

The Digital Marketing Analytics team is quite small, with only 5 of us, but I work with the Digital Analytics and Digital Marketing teams on a daily basis which each have about 20 people in, so there are plenty of people to talk to!

The structure of my work changes from day to day, some days I have lots of meetings, others I spend more time at my desk working individually.

What’s your favourite thing about TUI?

I absolutely love the atmosphere at TUI. Everyone is so willing to help with any (apparently not stupid) questions and they all want you to succeed. It’s also great that we get to talk about holidays all day every day.

What are you looking forward to in the future on your grad scheme?

I’m really looking forward to rotating around the 3 analytics teams; Digital, Customer and Commercial and learning what’s different about each team. I’m also definitely looking forward to making the most of our concessions/late deals!

 

TUI Games #2

Last week Beth and I took part in the TUI Games. This is the 2nd year TUI has run this all-day sporting event for 200 local children in partnership with SportInspired. SportInspired’s mission is to help young, disadvantaged people, by bringing communities together through the power of sport. The event was held at a local sports gym where four schools arrived for an amazing, inspiring, if a little chaotic kind of day!

The children were split into teams and were paired with a TUI team leader, a TUI mentor and a GCSE age young leader from a local secondary school. This was a great chance for them to get involved with their community, be a role model to the younger children and learn leadership skills.

I was a mentor for 8 enthusiastic and excitable children ready to give their all in the six sports – Fiitball, Boccia, New age Kurling, Rugby, Netball and Athletics. The first job of the day was to bond with the children by playing warm up games, coming up with a team name, team chant and dance. After a lot of great ideas, the vote went to “Team Crazy Kids” and the dance included the running man and a huge amount of dabbing!

There were mixed responses within the group for each sport as many had never tried or even heard of Fiitball, Boccia and New age Kurling, but I couldn’t tear them away once they got the hang of each game. The favourite sport within Team Crazy kids was Fiitball which is a hybrid of Netball, Basketball, Football and American Football. I felt like one of those proud ‘Soccer Mums’ getting far too into the game, pacing the side of the pitch and shouting encouragement from the side line! It was fantastic to see them work as a team and learn new sports which SportInspired hopes the children will take up in the long term thanks to days like the TUI Games.

Beth had a different role from mine and gives her version of the day.

My role for the day was to coach the rugby along with another TUI colleague. Having only ever coached teenagers, I knew the day was going to be a bit different from what I was used to.  We were given the responsibility of organising rugby-based activities that engaged and entertained 4 very enthusiastic teams at a time for half an hour.

The first activity we prepared was a simple passing drill whereby we got the pupils, in their teams, to line up across the sports hall and pass the ball along the line as fast as they could. Although this was only a simple exercise, it really got everyone excited about the sport.

The second exercise, aptly named ‘Rob the Nest’, was possibly the most enjoyable yet most chaotic of the day. It involved each team starting in their designated corner of the square with 12 rugby balls placed in the middle. The teams had to run in to collect the balls and take them back to their corner. Once all of the balls in the middle had been taken, they were then allowed to steal them from their oppositions’ corners.

As you can probably imagine, this resulted in 40 very excitable children all running in completely different directions for 10 minutes ignoring every single rule we had given them! It was great fun to watch and it was even better seeing all the students of all abilities getting involved and enjoying themselves.

We ended each half an hour session with a touch rugby game. While two of the teams were playing, the other two teams were given the chance to practice their chants they had been learning throughout the day which made for a great atmosphere in the sports hall and really got everyone into the competitive spirit.

The Games ended with an awards ceremony and a visit from some important faces including the Mayor of Luton, Nick Longman, Managing Director of TUI and of course Thomson the Dog! I think it’s safe to say that both Catrina and I thoroughly enjoyed the TUI Games and it was amazing to see every single child leave with a huge smile on their face and a TUI medal around their neck. It was also a great day for us both to get to know other colleagues from around the business and give a little back to the community.

Beth                                Catrina

Finance Graduate           Commercial Graduate

A trip to Gran Canaria – not your average day in the office…

Having recently just started my new project in the Concept Management, Design and Delivery team, I’m sure you can imagine I was pretty excited to be jetting off to Gran Canaria during only my second week on the job!

The 7am flight from Stansted meant I had to be awake at around 3.30am, which I must admit wasn’t the most glamorous part to the trip. But after a quick sleep on the plane and 4 hours across the Atlantic, I’d gone from freezing temperatures to 24 degrees and bright sunshine, so it wasn’t all bad!!

HC1

First stop was the TUI FAMILY LIFE Bahia Feliz, it was a great hotel with so many facilities available such as many different kids clubs suitable for all ages, Thea’s coffee shop and the activity areas which really showcased the concept for me.

The purpose of the trip was to get to grips with TUI FAMILY LIFE and fully experience what the concept has to offer to our customers! I had a guided tour around the hotel, some free time to take some photos that would help with my project, followed by the opportunity to eat in the buffet restaurant and watch the evening entertainment whilst of course sampling the cocktail menu.

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The following day I headed to the SuneoClub Waikiki to again experience first-hand what SuneoClub was all about and see what facilities the hotel has to offer.

It was really interesting seeing both hotels together which enabled me to compare both family offerings and the difference in USP’s that each concept has to offer.

After looking around the hotel and again experiencing the buffet restaurant for some lunch I then headed back to the airport to catch a flight back to Luton. Overall the trip was really useful, not only to help me with the projects I’m going to be working on but also to enhance my knowledge on two of our key family offerings at TUI.

HC3Until next time…

Hannah

Commercial Graduate

Content Hub Hackathon 2017

1st February 6am. The four IT grads and I have already started on our journey to work. Today we are travelling to a different office to take part in the Content Hub Hackathon at East Midlands Airport. Equipped with lots of ideas and a need for caffeine, we arrive at the content hub office which is filled with eager participants, a virtual reality headset and countless cans of Red Bull.

So what is a Hackathon? The Hackathon is a time to drive innovation into TUI in a 2 day focused activity delivering against a given brief. The approach intentionally forces teams to self-organise and intensively collaborate in a way that is outside normal delivery processes. It is a different approach to producing innovative products that TUI can use in the future and it is also a lot of fun!

Each team is given a brief which aims to inspire our customer base, enable cross company collaboration and deliver on our vision of Think TUI, Think Travel. Problems tackled this year range from enabling 360° virtual reality customer experiences to finding insights from Big Data. Because of the technical prowess needed to produce these solutions, the Hackathon attracts a lot of individuals working as developers and designers in the IT department, but colleagues from other areas of the business like innovation and analytics also get involved. Participants for the Hackathon are based in East Midlands, Luton, and even as far as Bangalore and Pune in India, so this is a great opportunity to network and see how different parts of the business operate.

Throughout our first morning at the Hackathon, we are busy brainstorming proposals, scribbling down ideas and mapping out our customer journey. Our brief is to expand our existing Interactive Maps solution to allow our customers to explore their destination and enable them to better plan their experience.

1pm. It is feeding time at the Hackathon and there is a huge delivery of pizza. Everyone gathers around to eat and chat about their projects. There’s also a chance to check out some games on the Oculus Rift VR headset.

6pm. After working hard all afternoon on our briefs we are treated to a lot of Chinese takeaway and another chance to network with colleagues outside of our Hackathon teams.

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2nd February 9am. We arrive at the office ready to prepare our pitch for this afternoon and incorporate any final changes to our solution.

4pm. After a lot of coffee, hard work and prepping it is time to present our pitch and demo our solution. There is a great deal of interesting concepts being presented and lots of clever coding so it must be difficult to pick a winner.

6pm. Every team has presented their pitch. A wave of relief sweeps through the office as we begin to celebrate our hard work. First prize is awarded to the team who developed a solution to detect duplicate images within our database. Chris was awarded the Funniest Presenter, and Gemma and her team took Bronze.

2nd February 9am. We arrive at the office ready to prepare our pitch for this afternoon and incorporate any final changes to our solution.

4pm. After a lot of coffee, hard work and prepping it is time to present our pitch and demo our solution. There is a great deal of interesting concepts being presented and lots of clever coding so it must be difficult to pick a winner.

6pm. Every team has presented their pitch. A wave of relief sweeps through the office as we begin to celebrate our hard work. First prize is awarded to the team who developed a solution to detect duplicate images within our database. Chris was awarded the Funniest Presenter, and Gemma and her team took Bronze.

3rd February 9am. After a hard but fun two days, we are travelling back to Luton to return to our usual projects. We have all agreed that the Hackathon was a great opportunity to learn to use some new programs, develop our presentation skills and a chance to take a project from start to finish.

Laura

Analytics Graduate

A day in the life of a… Finance Grad

katieWe caught up with finance graduate Katie, to find out what shes been up to on her first rotation.

Where are you currently working for your first assignment?

I am currently working in the Revenue Accounting team- it is a one year placement.

How does your role affect someone’s holiday?

Part of what I am involved in is doing the accounting adjustments for the revenue we receive from customers when they book a holiday. Customers pay their deposits at booking and are required to pay their full balance 12 weeks before departure.

However some customers will pay early or late so we need to do the accounting adjustments for this to make sure the money we receive is being recognised at the correct time.

How does your role work? Do you have projects, or is it recurring tasks?

My role is a Month End focussed role- Month End is the first four working days of the month where we process transactions and journal entries for the month just gone to ensure that month reflects that months financial activities. Journals basically involve debiting and crediting different accounts we have in our general ledger.

During these four days- I have to prepare and post all of my journals which are how we make accounting adjustments in the general ledger for the month just passed. My role works on months so each month I tend to do the same tasks.

What’s the first thing that you do in the morning when you get to work?

Probably like everyone else I check my emails when I get into work. Then I open Excel! Everything I do is on Excel and since starting work I’ve discovered how important and useful it can be!

How big is your team?

My immediate team is not very big, it consists of six other people but most of the time I am just working with my line manager.

Do you have lots of meetings?

I don’t usually have many meetings but will have regular catch ups with my buddy, line manager, mentor and programme manager.

What’s your favourite thing about TUI?

I really like the relaxed and friendly approach of TUI. Everyone is always willing to know how you are getting on in your placement and also how your exams are going.

What are you looking forward to in the future on your grad scheme?

I am looking forward to the other rotations that I will complete on the scheme as this will allow me to learn even more and gain new experiences. I think this will be a great way to know what areas of Finance I really enjoy and where I want to go in my career.

Along with this, I am looking forward to passing more exams and getting through CIMA!